Privacy Policy telor33 — Personal Data Protection for Malaysian Members

This Privacy Policy applies to all personal information collected by telor33 through the telor33.xyz website, mobile applications (where applicable), and all official telor33 communication channels including support email and live chat. It also covers data collected during the registration process, platform use, financial transaction processing, and communications between members and the telor33 team.

Telor33 is the data controller for all personal data collected through our platform. This means we are fully responsible for how your data is used and protected. All telor33 data processing activities comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and its implementing regulations currently in force.

Telor33 collects several different categories of personal data depending on the nature of your interactions with our platform. Below is a full explanation of each data category we may collect:

Telor33 does not process sensitive data such as health information, religious beliefs, political views, trade union membership or biometric data unless specifically required by applicable Malaysian law and with your explicit consent. We only collect data that is genuinely necessary for the stated purposes — no excessive data collection.

Telor33 collects personal data through several different channels. Understanding these channels helps you make more informed decisions about the information you share with us:

• During Registration: When you open a telor33 account, you provide basic information such as your name, email, phone number, and password. This information is required to create a functional and secure account.
• During KYC Verification: To meet legal requirements and protect your security, telor33 may request a copy of your MyKad or passport and proof of address during the identity verification process.
• During Financial Transactions: When you make a deposit using DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX, the payment information required to securely process that transaction is collected.
• During Platform Use: telor33 systems automatically record technical and usage data — including IP addresses, devices used, games played, and betting history — for security, fraud detection, and platform improvement purposes.
• When You Contact Us: When you contact telor33 customer support via live chat or email, the content of that communication is recorded for reference and issue resolution purposes.
• Through Cookies and Web Technologies: As described in Section 8, telor33 uses cookies and similar technologies to collect usage data that helps us improve your experience on the platform.

Telor33 processes your personal data only for lawful, stated purposes. Below are all the data processing purposes carried out by telor33, along with the legal basis that authorises each one:

• Account Operations: Creating, maintaining, and managing your telor33 account — including login, security settings, and VIP programme management. (Legal basis: performance of contract)
• Payment Processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, as well as withdrawals of winnings to your chosen payment method. (Legal basis: performance of contract)
• Customer Support: Resolving queries, complaints, and technical issues you report to the telor33 support team via live chat or email. (Legal basis: performance of contract & legitimate interests)
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, collusion, and abuse of the telor33 platform. (Legal basis: legitimate interests & legal obligation)
• Legal Compliance: Meeting the reporting and record-keeping obligations required under applicable Malaysian law. (Legal basis: legal obligation)
• Service Improvement: Analysing platform usage patterns to improve telor33's design, performance and game selection. (Legal basis: legitimate interests)
• Marketing Communications: Sending you information about promotions, new bonuses and telor33 offers that may interest you — with your consent only. (Legal basis: consent — you may unsubscribe at any time)
• Responsible Gaming: Monitoring usage patterns to identify members who may need responsible gambling assistance and activating appropriate self-control tools. (Legal basis: public interest & legitimate interests)

Telor33 does not sell, rent or trade member personal data to any third party for marketing or commercial purposes. However, in the course of operating our services, telor33 may share certain data with the following categories of third parties under limited and controlled circumstances:

• Payment Service Providers: Transaction information required for processing is shared with Malaysian payment service providers — including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX processors — to handle your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Service Providers: Required account information is shared with third-party game providers that supply slots, live casino, and e-sports content on the telor33 platform. This sharing is limited strictly to data necessary for game operations.
• Security Service Providers: Providers that assist telor33 in detecting and preventing fraud, money laundering and unlawful activity may receive certain technical data for security analysis purposes.
• Cloud Services: telor33 data is stored on cloud servers managed by infrastructure providers who have signed strict data processing agreements and comply with international security standards.
• Legal Authorities: telor33 will disclose personal data to Malaysian legal authorities when required by a valid court order, regulatory investigation or mandatory reporting obligations under Malaysian law.

Protecting member personal data is among telor33's highest technical priorities. We continuously invest in security infrastructure to ensure your information remains safe from unauthorised access, disclosure, alteration, or destruction. Key security measures we have implemented include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and telor33's servers is encrypted using 256-bit SSL/TLS — the same standard used by Malaysian banking institutions. You can verify this by looking for the padlock icon and "https://" in your browser's address bar.
• Data Encryption at Rest: Sensitive data stored in telor33's databases — including passwords and payment information — is encrypted using modern cryptographic algorithms. Passwords are never stored in plain text.
• Internal Access Controls: Access to telor33 members' personal data is strictly limited to staff who require it to perform their job responsibilities. All staff access is logged and reviewed regularly by the security team.
• Two-Factor Authentication (2FA): telor33 offers two-factor authentication for all member accounts and enforces mandatory 2FA for all internal administrative access to systems containing personal data.
• Regular Security Audits: telor33 undergoes penetration testing and security audits conducted by independent cybersecurity firms on a regular basis to identify and address vulnerabilities before they can be exploited.
• 24/7 Monitoring: telor33's systems are continuously monitored by automated threat-detection tools and a cybersecurity team on standby to respond to any suspicious activity in real time.

Telor33 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as your telor33 account remains active. After account closure, certain data is retained for longer periods for specific legitimate reasons:

Once the retention period expires, telor33 will securely delete or anonymise your personal data in accordance with approved data deletion procedures. Fully anonymised data may be retained for statistical and analytical purposes without a specific time limit.

Telor33 uses cookies and similar web technologies to enhance your experience on the platform. Cookies are small text files stored on your device by your web browser when you visit telor33.xyz. Below are the types of cookies we use:

• Essential Cookies: Required for core telor33 platform operations — including login verification, game sessions and security. These cookies cannot be disabled without seriously affecting platform functionality.
• Performance Cookies: Collecting information about how you use the telor33 platform — which pages you visit, how long you spend on them, and where you encounter issues. This data is used to improve platform performance and design.
• Functional Cookies: Remembering your preferences such as language, account settings and display options so you don't need to reconfigure them each time you log in to telor33.
• Analytics Cookies: Helps telor33 understand aggregated and anonymised usage patterns for service improvement purposes. Analytics data is not used to identify individuals.

You can manage your cookie preferences through your web browser settings. Most browsers allow you to view, delete and block cookies from specific websites. Please note, however, that blocking essential cookies may affect the functionality of the telor33 platform — including your ability to log in and play. For more information on managing cookies, refer to your browser's help documentation.

As a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data processed by telor33. telor33 is committed to respecting and facilitating the exercise of all these rights:

To exercise any of the above rights, contact telor33's Data Protection team by email at support@telor33.xyz with the subject line "PDPA Rights Request" and specify the particular right you wish to exercise. We may need to verify your identity before processing the request to protect your privacy. All valid requests will be processed within the timeframe stipulated by Malaysia's PDPA.

Telor33 is an online betting platform strictly restricted to individuals aged 18 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. All telor33 registration processes include age verification, and we reserve the right to request additional proof of age at any time.

If telor33 becomes aware or has reason to believe that personal data belonging to an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian who believes your child has registered or used the telor33 platform, please contact us immediately at support@telor33.xyz so we can take appropriate action without delay.

If you have any questions, concerns or requests regarding this Privacy Policy or how telor33 handles your personal data, we encourage you to get in touch. Our team is ready to assist and will treat all privacy enquiries seriously and respond within a reasonable timeframe.

For specific PDPA rights requests, please email support@telor33.xyz with a clear subject line such as "Data Access Request" or "Data Deletion Request", and include your full name and telor33 account number to help us process your request efficiently. Your identity will be verified before any action is taken on your data to ensure your information remains secure.